Set Up Your My Rochen Account

Create and activate your account for the My Rochen to manage your sites, billing, domains, access support and more before launching your first site.

Overview

My Rochen is our secure customer portal used to manage your Rochen services. From My Rochen, you can create and manage hosted sites, view billing and subscriptions, manage domains, access support, and configure account security.

Before creating your first site on Rochen One, you will need to create and activate your My Rochen account.

Create Your My Rochen Account

Go to the My Rochen signup or login page.
Choose the option to create a new account.
Enter your email address.
Complete any requested account details.
Submit the form to continue.

Rochen will send a verification message or code to the email address you provided.

Verify Your Email Address

Email verification helps protect your account and confirms that you have access to the email address used for My Rochen.

Open the verification email from Rochen.
Click the verification link or enter the verification code shown in the email.
Return to My Rochen to continue setting up your account.

If you do not receive the verification email within a few minutes, check your spam or junk folder. You can also request a new verification email from the My Rochen signup page.

Complete Your Account Details

After verifying your email address, you may be asked to provide additional account information, such as:

Your name
Company or organisation name, if applicable
Billing address
Phone number
Tax or VAT details, if applicable
Payment method

This information is used to set up your customer account, prepare billing correctly, and help Rochen provide support when needed.

What You Can Do in My Rochen

Once your account is active, you can use My Rochen to:

Create and manage hosted sites
Add and manage domains
View subscriptions, invoices and billing details
Access support tickets
Manage account details and security settings
Configure hosting features such as PHP versions, backups, databases, email, caching and more

Before You Begin

To set up your My Rochen account, you will need:

A valid email address
Access to your email inbox
Your contact and billing details
- A payment method, which will not be charged at the time of signup but will be used to verify your identity

If you are joining an existing organisation or account, you may receive an invitation instead of creating a new account directly.

Secure Your Account

After your My Rochen account has been created, we recommend reviewing your account security settings.

Where available, you should enable two-factor authentication to add an extra layer of protection to your account. Two-factor authentication helps prevent unauthorised access even if your password is compromised.

You should also make sure your contact details are accurate so Rochen can reach you about important account, billing, service or security matters.

Create Your First Site

Once your My Rochen account is active, you can create your first hosted site.

From My Rochen, choose the option to create a new site and follow the guided setup process. You will be able to select details such as the site domain, hosting region, application type and any available hosting options.

After your site has been created, you can continue with the next steps:

Point your domain to Rochen
Install or migrate your application
Configure email, databases, backups and caching
Review your site settings
Launch your site

Troubleshooting

I Did Not Receive the Verification Email

Check your spam or junk folder first. If the message is not there, return to the My Rochen signup page and request a new verification email.

Make sure you entered your email address correctly. If the address was entered incorrectly, you may need to restart the signup process.

My Verification Link Has Expired

For security reasons, verification links and codes may expire. Request a new verification email from the My Rochen signup or login page.

I Already Have a Rochen Account

If you already have a My Rochen account, sign in using your existing email address instead of creating a new account.

If you are unsure which email address is associated with your account, contact Rochen support for assistance.

I Am Joining an Existing Organisation

If your company or organisation already has a Rochen account, ask an account administrator to invite you. Once invited, you will receive an email with instructions to activate your access.

Create Your First Site
Point Your Domain to Rochen
Migrate a Site to Rochen
Manage Your Account Security
Understand Rochen One Billing
Contact Rochen Support